Privacy Policy

Privacy Policy

Introduction

Welcome to https://img-world-of-adventure-dubai-tickets.terratrek.net! We are dedicated to protecting your privacy and ensuring a secure online experience while you interact with our website, applications, services, and products. This Privacy Policy provides a comprehensive overview of how we handle your personal data and outlines our commitment to transparency and compliance with global privacy regulations.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

However, it’s crucial to clarify that this policy does not extend to third-party platforms or services linked from our website. These external entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

Your interactions with us trigger several data processing activities, including:

  • Account Management: When you create an account on our platform, we collect your user details for account setup and management.
  • Transactions: We process payment information when you make purchases or book tickets through our services.
  • Communication: Any time you contact us via email, phone, or SMS, your communication data is recorded.
  • Website Usage: Our servers automatically log your interactions on our websites, including visited pages and click patterns.

Personal Data Collection

We collect various categories of personal data to enhance your user experience and deliver tailored services:

  1. Account Information: This includes your name, username, contact details (email, phone), and password hash for secure login.
  2. Payment Details: We store cardholder information, payment history, and billing addresses for seamless transactions.
  3. Financial Data: We may collect banking information to facilitate financial transactions and process refunds or chargebacks if necessary.
  4. Purchase History: Records of your ticket bookings, including dates, quantities, and pricing, are maintained for order fulfillment and analytics.
  5. Mobile Device IDs: Unique identifiers from your mobile device help us deliver personalized content and improve app performance.
  6. Location Data: With your consent, we may access your location to provide location-based services and recommendations.
  7. Feedback and Reviews: We encourage user feedback and collect it to improve our products and services.
  8. Social Media Information: When you interact with us on social media platforms, we may gather data from those profiles (with your consent) to personalize content.
  9. Product Preferences: Details about the products you view or purchase help us offer personalized recommendations.

Cookies

We use cookies and similar technologies for several purposes:

  • Strictly Necessary: These cookies are essential for website functionality, enabling core features like login and navigation.
  • Preferences: They remember your preferences, such as language settings, to enhance user experience.
  • Analytics: Analytics cookies help us understand how visitors interact with our site, providing valuable insights for optimization.

Our Cookie Manager allows users to manage their cookie preferences, granting control over non-essential tracking.

Retention and Deletion

We adhere to data retention policies that comply with legal requirements and business needs:

  • Personal data related to account activities is retained until the account is inactive or closed.
  • Transaction records are preserved for financial record-keeping and tax purposes.
  • We anonymize data when it’s no longer needed for its original purpose, ensuring privacy protection.

Security Measures

Implementing robust security measures is paramount to safeguarding your data:

  • Data Encryption: We employ industry-standard encryption protocols to protect data during transmission and storage.
  • Secure Third-Party Processing: We partner with trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Strict access controls are in place, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from minors. If we discover any such data, we will take immediate steps to delete it.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access and Rectification: You can request access to your data and seek corrections if inaccurate.
  • Erasure (Right to be Forgotten): In certain cases, you can ask for the deletion of your personal information.
  • Restriction or Object: You may restrict the processing of your data under specific circumstances or object to certain uses.
  • Data Portability: We will provide a copy of your data in a commonly used format upon request.
  • Non-Discrimination: You have the right to be free from discrimination when exercising your privacy rights.

To exercise these rights, please contact our dedicated Privacy Team at your earliest convenience.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes via email or by posting a prominent notice on our website.

Contact Information

For any privacy-related inquiries, feedback, or requests:

We value your trust in us, and this Privacy Policy demonstrates our commitment to protecting your personal data.